5 Sacred rules of being a good online buyer and seller:
1. Update and Prove
Give specific sets of updates, and include actual proof. Payment dates and scanned deposit slips for buyers. While possibly, an explanation of crafting and pictures on the on-going process (if it takes long), or photo of the product in the shipping bag, or just give tracking updates.
If your customer or merchant starts asking for updates, that’s a warning signal— they’ve already grown impatient and you have to update them. It’s either the payment, or the product has grown late. You have to explain, and give ETA (estimated time of arrival)
2. Be Concise and Specific
Who/what/when/how there’s nothing wrong with clarifying and making sure of what or how the customer or merchant interprets what you say. In my case, I always make sure how much I owe the person, or when they need the item.
Remember the waiters in those fancy restaurants? They ask you “Let me repeat your order” it is good practice to make a SUMMARY of the transaction as you go along. And ask your customer or merchant if that is the case. (Sometimes we end up chatting with them, and some things might get confused)
3. Think “ideal buyer/seller” and be that
we all have our ideals. Even with people we deal with. Why don’t we stop wishing for them, and start trying to be one? It won’t hurt and good feedback in the online world builds reputation. Being LEGIT and a good person to transact with, those doesn’t sound so bad, does it?
4. Stick to Agreements
there’s no good excuse to cancel a meeting. Everyone has important things to do so always meet them half way. The other party should not be the one to always compromise. They might be students with classes, working people, or be a parent with children to tend to.
They are as important as you, and should be considered. Changing the time should be done a DAY before the actual meeting. Be PUNCTUAL and follow through with the time.
5. Apologize and Appreciate
Even if the transaction is something you’d want to bury forever in the deepest corner of your memories, DON’T. Remember what went wrong, appreciate the efforts of the other party and say THANK YOU and apologize for any mishaps you’ve committed as well. We’re all people and we commit mistakes, though we should avoid them.
Too long didn’t read? In any case I am as guilty in some of the cases, but the important thing is trying! Also, am not the perfect buyer or seller. But I use this to remind myself that I should try. I hope it helps someone.